Skip to Content
Welcome to the Support Hub: Instant AI assistance for your lighting needs. Get quick help with features, troubleshooting, or product selection anytime. Let's brighten your day with swift support!
JordiLight Support Hub
Troubleshooting Charging Issues with JordiLight
Having trouble getting your JordiLight to charge properly? Follow these steps to ensure your device charges as expected:
Check Your Charger Specifications:
Use a 5V 2A Charger: For optimal charging performance, we recommend using a charger with a 5V 2A output. Chargers with different specifications may not effectively charge your JordiLight and can lead to longer charging times or insufficient power delivery.
Inspect the Status LED (Pictured Above):
While Charging: Connect your JordiLight to the charger and observe the status LED. If the LED:
Blinks Red: The device is charging.
Shows No Light: If there is no indication from the status LED, your device might either be fully charged or not charging at all.
Power On Test:
Check Device Power: After attempting to charge, hold down the power button for 3 seconds to turn on the JordiLight. If the device does not turn on, it likely did not charge, indicating a need for further troubleshooting.
Note: Regularly check the condition of your charging cable and ensure the USB-C port on your JordiLight is clean and free from debris that could obstruct the connection.